Free Shipping For Online Orders!!!

Shop Now

Search

Search for products..

Cancellation & Refund Policy

Cancellation by Seller

There may be certain orders that we are unable to accept and must cancel. Tomesta reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being cancelled include, without limitation, non-availability of the product or quantities ordered by You, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by mydukaan.io credit and fraud avoidance. We may also require additional verifications or information before accepting any order. We will intimate you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after having been charged, the said amount will be reversed back to your account.

Cancellation by User

 

Refund & Return

 

Tomesta is committed to 100% Customer Satisfaction. If you are unsatisfied for any reason as per the terms and conditions mentioned below, you can return the product to us within 5 days from the delivery date with the Original Packing.

Terms & Condition:-

**In case of an empty box or missing item, the case should be registered within 24 hours of delivery or else The Company has all the rights to reject the complaint.

Return Procedure

For all returns, You can reach us on Call: 9718544258 (Mon-Fri 10 AM - 6 PM) or Email at: support tomesta01@gmail.com. Provide a specific valid reason for your return. Include a copy of the original invoice in the package.

Tomesta will decide on a case to case basis whether the item will be required for self shipment or direct pickup from the order address.

In case of Self Delivery, you are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Please Note In Case of Self Shipment, shipment charge will be born by you

a) Refunds for Pre-paid Orders:

If you have paid using a credit card, a refund will be credited to your credit card account, (which Will be reflected in the next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

All Pre-paid orders will be credited in 7-14 working days once the return is approved.

** All Timelines are with respect to the Refund product received and approved by the Seller.

b) Refunds for Cash-On-Delivery (COD) Orders:

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for a refund:

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.

Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.

Note:- Tomesta has the right to accept or reject the return request on case to case basis depending upon the support shared by the customer.

 

 

 

 

Free Delivery (above ₹2,000)

 (above ₹2000)

Delivery happens within 6-8 days

Payment Options

Cash on Delivery & Online Payment

Customer Support

tomesta01@gmail.com


STORE DETAILS

Tomesta

T-107 2nd Floor Ramesh Nagar New Delhi-110015